معلومات المقرر

“Customer Service is an attitude, not a department.” This quote may be old, but it’s so true, even today.

As a call center agent, satisfied customers is the number one KPI you need to be hitting. 

Call center employees often have to navigate challenging situations, ensuring the caller is satisfied and remains a loyal customer.

Having the proper skill set can make the difference when it comes to succeeding in these roles.