In this module, you will explore the foundations of social media for policy advocacy, including how to frame key policy issues and craft impactful advocacy messages. You will also learn to design and execute digital campaigns, setting measurable objectives and adapting strategies to maximize social media reach and engage stakeholders effectively.
Additionally, you will delve into the use of social media analytics tools to track campaign performance, refine strategies, and collect evidence for policy impact. Through practical examples, you will understand how to leverage data-driven insights to create systemic social change and evaluate the success of advocacy efforts.
Finally, the module will emphasize the importance of strategic planning and collaboration with stakeholders to build alliances that amplify campaign impact and support sustainable change.- Teacher: Tamara Bou Zeineddine
- Teacher: Petronila Ogola
- Teacher: amir moadad
- Teacher: Zeina Darwish
- Teacher: Maya Karkar
- Teacher: Georgina Daher
The main focus of this course is to provide students with a comprehensive understanding of the key components and functions of call centers. Moreover, it will cover performance metrics and strategies designed to boost efficiency and customer satisfaction. Students will be equipped with valuable tools and techniques to optimize call center operations effectively.
- Teacher: Webservice Conductor