When a customer calls, your voice represents the whole business.
To the caller, YOU ARE THE BUSINESS!
How you handle the call can win him/her over for life, or send him/her in search of another company.
The caller needs you to be: effective and efficient.
Find out how to best help the caller in the fastest way possible.
The caller and his/her needs are your job; he/she is not an interruption.
Skill Level: Beginner