Why do you need customer service skills?
Customer service refers to the assistance that an organization provides to its customers before or after their purchase or use of products or services.
Customer service includes procedures, such as providing product suggestions, troubleshooting problems and complaints, or responding to general questions.
Every interaction with customer service is an opportunity to grow your business.
Great customer service is the competitive differentiating factor that encourages brand loyalty and appreciation.
Skill Level: Beginner